I visited Brittany at her site in Manotick and we discussed material for a staircase to match our wood floors. She showed an example of wood which looked very similar to what we have & an order was placed for custom cut & milled reclaimed hemlock.
When we went to pick it up the wood was all cut to size as ordered & seemed to be ok although a bit lighter toned than what I expected. On loading it into the carpenters shed he said...it's pine not hemlock!!!!& not reclaimed.
I contacted Brittany & she denies that it is pine & also that it is old wood but from a tree...so far no satisfaction as I want my money back as this is fraud.....Too bad I hadn't seen this site before getting involved with this company.
Will be contacting BBB etc
Monetary Loss: $650.