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I visited Brittany at her site in Manotick and we discussed material for a staircase to match our wood floors. She showed an example of wood which looked very similar to what we have & an order was placed for custom cut & milled reclaimed hemlock.

When we went to pick it up the wood was all cut to size as ordered & seemed to be ok although a bit lighter toned than what I expected. On loading it into the carpenters shed he said...it's pine not hemlock!!!!& not reclaimed.

I contacted Brittany & she denies that it is pine & also that it is old wood but from a tree...so far no satisfaction as I want my money back as this is fraud.....Too bad I hadn't seen this site before getting involved with this company.

Will be contacting BBB etc

Monetary Loss: $650.

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Anonymous
Ottawa, Ontario, Canada #830039

I am so nervous!We wished we saw this website too.

My wife and I placed an order - our 6-8 week time frame is up ...

and I am not having calls / e-mails returned.I have a feeling its going to be a struggle...

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